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HOW LONG DOES IT TAKE FOR MY ITEM TO BE MADE AND SHIPPED?
Most of the products in our Candy Shop Collection are in stock and ready to be shipped. If the item is out of stock, it will need to be made, and the lead time for that item is 6-8 weeks.
All of our custom bed and bath items including headboards and slipcovers, bed sheets, crib and bed skirts as well as any of the pieces in our other bedding collections: Pie in the Sky Collection and Liberty Gardens Collection need to be ordered, and can take 6-8 weeks from the date of order to be crafted and shipped to you.
ARE YOUR PRODUCTS MACHINE WASHABLE?
All of our Children's Bedding duvets, shams, bumper covers and crib and bed skirts are machine washable. Machine wash cold; tumble dry low. Iron using cotton setting for seersucker and linen
setting for linen shams, if needed.
Our custom bedding pieces can be machine washed in cold water with mild detergent and
no bleach. Some items like sheets may need to be washed twice the first time. Do not
soak or leave damp or wet items together. Line dry or machine dry low.
To iron, use cotton setting and iron on the wrong side between two
pieces of cloth. Full care instructions can be found here.
Our headboard slipcovers can also be cleaned on occasion as needed, and we recommend having them professionally cleaned for best results. It is not recommended to frequently clean the slipcovers, while the linen fabric is pre-washed, you can still expect up to 3% shrinkage. The muslin upholstery on the headboard can be spot cleaned as necessary.
ARE ANY OF YOUR PRODUCTS SOLD IN A SET?
All bedding pieces are sold separately. Our product line is designed to offer
you the unique opportunity to customize your own combinations,
an alternative to pre-packaged bedding sets.
DO YOU SELL PILLOWS OR COMFORTERS?
At this time we only sell shams, duvets and other bedding pieces, but not pillow inserts or comforter inserts. Our shams are designed to
be used with standard pillows in neckroll, boudoir, standard and euro sizes, and
our duvets with your choice of comforter or quilt in twin, full/queen or king/cal-king
sizing.
Our crib bumper is sold as a complete piece, with both the bumper insert and cover.
WHAT SIZE PILLOWS DO YOUR SHAMS FIT?
Typical pillow insert sizing is as follows:
Boudoir: 12x16 inches
Standard: 20x26 inches
Euro: 26x26 inches
ARE HEADBOARDS UPHOLSTERED OR SLIPCOVERED?
Both. Our headboards are fabricated from high-quality foam and upholstered in 100% cotton muslin, then covered with a slipcover made from 100% linen. Our slipcovers give you the choice to change or update the headboard as your child grows.
PLEASE NOTE: Our headboards do not come with a slipcover, this is an option you can select when ordering at an additional cost. From the chosen headboard page, under the option Slipcover, select "None" for no slipcover, or choose from the drop-down color list to choose the body color of the slipcover. You can also choose to add piping to the slipcover. Under the option of Piping, select "None" for no piping, or select a color name for piping to be sewn onto the slipcover in that color.
Headboards with or without slipcovers take 6-8 weeks to be made before they are shipped.
WHAT COLORS DO THE SLIPCOVERS COME IN?
The choice is yours for both the body of the slipcovers as well as the optional piping. You can click on the swatches from any of the headboard pages, or click: http://www.hillarythomasdesigns.com/store/swatches.php to go directly to the swatches page.
WHAT SIZE BEDS DO YOUR HEADBOARDS FIT?
We currently offer headboards in two bed sizes, twin and full, other custom sizing is also available, just contact Client Services at 1.888.591.8868 to inquire about ordering and pricing.
HOW DO I ATTACH THE HEADBOARD?
If you have ordered a headboard alone, it will attach to a standard metal bed frame, which you may already have, or can find at a mattress store. A typical frame is 7 inches tall from floor to bottom of frame, where the box spring rests. Your frame, or the location where you have purchased it should have the hardware necessary to attach it the headboard.
If you have ordered either a daybed or a complete bed (with footboard), the included bedrails are locked into slots on the head and footboard.
We recommend having at least two people to more easily assemble our beds. For an additional cost, we can arrange for complete delivery and assembly. Please inquire with Client Services (1.888.591.8868), if you are interested in this option.
HOW DO I REACH CUSTOMER SERVICE?
Client Services can be contacted any time via email:
info@hillarythomasdesigns.com or by phone at 1.888.591.8868, Monday
thru Friday, 9:00am-5:00pm, Pacific Standard Time.
DO YOU SELL WHOLESALE?
To inquire about wholesale orders, please contact our representative Karen Alweil of Karen Alweil Studio in the LA Mart via email at info@karenalweilstudio.com or phone at 1.213.746.5414. You can also contact Client Services at 1.888.591.8868 for more information.
HOW ARE SHIPPING CHARGES CALCULATED FOR YOUR BEDDING PRODUCTS?
We use current up-to-the minute FedEx or UPS rates to calculate your shipping costs based upon the weight of the products ordered, the type of shipping chosen and the destination.
We will work with you to come up with the best shipping method to suit your needs and budget, and will price out options between FedEx and UPS to find the very best fit. For this reason, a shipping charge is not reflected at checkout, and you will be charged SEPARATELY to cover the cost of shipping.
As there are so many order combinations possible, and the weights of products vary greatly, we have chosen to provide custom shipping quotes that will be calculated and charged after the order is placed.
A member of our Client Services team will contact you to discuss what shipping method (FedEx or UPS) and delivery speed you would like to use. Your order will not be fully processed until you speak with someone from Client Services.
Please keep in mind that most of our products are custom order items, and the shipping and delivery time will reflect this. Most items can take between 6 to 8 weeks to make and ship. If you have a rush order, please call Client Services at 1.888.591.8868 to discuss. Please see our Shipping Policy below for more information.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, MasterCard, American Express and Discover Card.
WHEN WILL MY ORDER SHIP?
Please refer to our Shipping Policy below.
WHEN WILL MY ORDER BE DELIVERED?
For more information, please refer to our Shipping Policy below.
DO YOU OFFER INTERNATIONAL SHIPPING?
Currently, Hillary Thomas Designs does not ship outside the United
States.
WHAT IF I CHANGE MY MIND OR WANT TO
CHOOSE ANOTHER PRODUCT AFTER PLACING MY ONLINE ORDER?
Immediately call Client Services at 1.888.591.8868 so that we may help
you to adjust your order. We cannot change orders if we are not
contacted within 24 hours of the order date. If we have already processed your order, we may unable to adjust your order.
WHAT IF I AM NOT PLEASED WITH MY
ORDER, MAY I RETURN THIS PURCHASE?
Please refer to our Returns and Exchanges Policy below.
WILL I BE CHARGED TAX ON MY PURCHASE?
Sales tax is only calculated and included on orders shipped within the
state of California.
WHERE ARE YOUR PRODUCTS MADE?
All of our products are proudly made in the USA.
HOW DO I BECOME PART OF HILLARY THOMAS
DESIGNS' MAILING LIST, SO THAT I MAY RECEIVE SPECIAL SALE INFORMATION?
If you have recently shopped with us online or at a Trunk Show, you are
already on our mailing list.
Clients also have the choice to subscribe to our email alerts, which
include information about new merchandise, sales and promotions.
You may remove yourself from either of these lists at any time.
Please refer to our section on Privacy Policy below for more
information.
HOW CAN I BE NOTIFIED OF YOUR ONLINE
SALES AND PROMOTIONS?
Simply register with us on our website and we will gladly email you
sale and promotion updates.
HILLARY THOMAS DESIGNS SHIPPING
POLICY:
We strive for you to have our in-stock duvets and shams in home and ready to
enjoy within two weeks of placing your order. The only collection that is currently in-stock is our Candy Shop Collection, with some limited in-stock items for the Pie in the Sky and Liberty Gardens Collections, as well. All other items are custom items and have a 6 to 8 week order lead time.
As stated above, we use current up-to-the minute FedEx or UPS rates to calculate your shipping costs based upon the weight of the products ordered, the type of shipping chosen and the destination.
We will work with you to come up with the best shipping method to suit your needs and budget, and will price out options between FedEx and UPS to find the very best fit. For this reason, a shipping charge is not reflected at checkout, and you will be charged SEPARATELY to cover the cost of shipping.
As there are so many order combinations possible, and the weights of products vary greatly, we have chosen to provide custom shipping quotes that will be calculated and charged after the order is placed.
A member of our Client Services team will contact you to discuss what shipping method (FedEx or UPS) and delivery speed you would like to use. Your order will not be fully processed until you speak with someone from Client Services.
Please keep in mind that most of our products are custom order items, and the shipping and delivery time will reflect this. Most items can take between 6 to 8 weeks to make and ship. If you have a rush order, please call Client Services at 1.888.591.8868 to discuss. Please see our Shipping Policy below for more information.
HILLARY THOMAS DESIGNS RETURN POLICY:
If for any reason you are not happy
with your purchase of our duvets or shams, you may return or exchange items within 10 days of
the date of delivery. All products must be in original packaging, not
used and in salable condition. Your original packing slip needs
to be included with your return.
You must contact Client Services at
1.888.591.8868 or email us at info@hillarythomasdesigns.com before
attempting a return or exchange. After we speak with you, we
will provide you with return and shipping instructions.
Please note: our sheets and our headboards are custom items and CANNOT BE RETURNED
to us for a refund or exchange, unless these items arrive damaged. For the headboards, the sizing, fabric, piping or style CANNOT BE
CHANGED after the order is placed. For our sheets, the sizing,
embroidery style or color CANNOT BE
CHANGED after the order is placed. These custom items are
considered FINAL SALE. No
exchanges or refunds will be accepted. Please make your selection
carefully, and double-check your order for accuracy.
If you see an error IMMEDIATELY after placing your order, please call
Client Services at 1.888.591.8868 so that we may assist you in
correcting the order. You must contact us within 24-hours to make any
corrections and we will do our best to accommodate your request, though
changes are not guaranteed.
If your items arrive damaged,
you must contact us immediately at Client Services (1.888.591.8868) to
replace the damaged items or to receive a refund. We reserve the right
to deny compensation if we are not contacted within 48-hours of receipt
of the package, based on the delivery date shown by the FedEx tracking
system.
Refunds will be credited back to the same card used to make the
original purchase. Please allow one to two billing cycles from the day
you return the merchandise for your account to be credited. Sorry, we
cannot accept COD returns.
Any products purchased from a retailer must be returned to that
retailer, and are subject to their return policy. We can only accept
returns purchased online at www.hillarythomasdesigns.com,
and have no control over the return policies of our retail partners.
HILLARY THOMAS DESIGNS PRIVACY POLICY:
Your privacy is important to us and we are committed to keeping your
personal information safe.
We want to assure you as a customer of Hillary Thomas Designs, that we
only collect the information we need to fulfill an order. We will not
sell or loan your information to a third party.
As part of the order process, the following information is collected
from shoppers:
Name, Shipping/Billing Address, Email Address, Phone Number,
Credit/Debit Card Information.
We use this information in the following ways:
1. To fill orders. 2. To contact buyers to answer questions.
Our mailing list:
When you place an online order with us, you become a part of our
mailing list for the purpose of sending out occasional sale and
promotions emails to our valued clients.
You also have the option of subscribing to receive more frequent
updates regarding new merchandise or special subscriber only sales as
well as coupons and other announcements.
You may remove yourself from either or both lists at any time by
calling Client Services at 1.888.591.8868, or by emailing
info@hillarythomasdesigns.com. Please send this email from the address
you would like to remove and type REMOVE in the headline. We will be
happy to take you off our list.
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